Robotic Process Automation in Healthcare Industry
The practice of adopting automation is revolutionizing the operational activities in every industry. McKinsey & Company reveals that the process time reduces up to 60% by incorporating Robotic process automation (RPA). Besides, it ensures three times bigger return on investment. Automation in healthcare industry indicates even more impressive results. Some automation activities are still in rudimentary and testing phases while others are into commercial practice for years.
Following are notable uses cases of automation in healthcare.
Data Analysis for Disease DiagnosticsThe prevalence of autoimmune diseases reflects in the fact that annual spending on treatment of these diseases in the US is 25% more than spending on cancer-related problems. The amount of expenses is a factor of delay in diagnosis. Thus, delays do not only pose threat to health but also increase expenditure by manifolds.Predictive analytics ensures timely diagnosis with much less cost. Using this technique, healthcare practitioners collaborate with software engineers and data scientists to analyze data of thousands of patients. This analysis enables them to find patterns, and hence make informed decision making.Although the technique does require massive amount of data, yet regulators and official healthcare agencies maintain this record and share it for research purposes.
Smart Billing with Healthcare RPABesides AI, smart systems are also driving automation in healthcare sector. One use case is that of automated prescription. Such a technology is still far from prescribing medicines because, at current state, it involves uncertainty. Nevertheless, the software systems powered by AI and IoT accelerate the process billing.Patients or doctors request a drug online through apps. Smart billing software systems acknowledge and schedule the order for delivery. Besides, these systems also generate receipt with authentic stamp. This entire process of prescription including ordering and billing is automated with robotic process automation in healthcare industry.
Automation in Healthcare for Resource OptimizationSmart billing is only one instance of effective resource optimization with healthcare automation. There are scores of other examples where automated information systems used in healthcare are revolutionizing the businesses.Healthcare companies including hospitals, clinics, and pharmacies still rely on human workforce to perform most of the clerical operations. However, statistics report an alarming level of shortage of human resources. Researchers in a recent study noted that there will be a shortage of 260,000 registered nurses in 2025 if it continues to grow at current rate.Any clerk, regardless of the amount of experience one carries, is a human after all with a high proneness to error. The erroneous data entry is frequently resulting in wrong appointment scheduling. The time consumed while performing the tasks manually goes without saying.One notable use case which is already in practice for some years is chatbot application. The research and development over the years has resulted in impressive maturity of chatbots which are capable of communications as good as humans.
Thus, the automation in healthcare is ensuring resource optimization through smart billing, automated appointment scheduling, and communications with clients. The result is a remarkable reduction in costs and time consumption of performing the operations.
“The relationship between technology and people has to change in the future for the better, and I think RPA is one of the great tools to enable that change.”
(Leslie Willcocks, Professor of Technology Work and Globalization at LSE)